Refund policy

Change of mind
We accept returns for change of mind within 30 days of delivery, provided the item is unused, in its original packaging, and in resellable condition. Return shipping costs for change-of-mind returns are the customer's responsibility.

Faulty or incorrect items
If an item arrives faulty, damaged, or different from what you ordered, contact us within 14 days of delivery at [your support email] with your order number and a photo of the issue. We'll arrange a replacement, exchange, or refund at no extra cost to you.

How to start a return
Email [your support email] with your order number and reason for return. We'll confirm whether the item is eligible and provide a return address. Please don't send items back before receiving confirmation.

Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable except where the return is due to our error (faulty, incorrect, or damaged item).

Non-returnable items
For hygiene reasons, opened consumables (cleaning products, laundry detergent sheets, sponges) can only be returned if faulty or incorrect.

Exchanges
Need a different colour or size instead of a refund? Let us know when you start your return and we'll organise an exchange where stock allows.